Comments on: Useless Helpdesks http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/ Just another WordPress weblog Tue, 14 Oct 2008 20:47:03 +0000 http://wordpress.org/?v=2.5 By: Lucas http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/#comment-42 Lucas Mon, 23 Jan 2006 13:11:27 +0000 http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/#comment-42 Or another classic moan is when you get a "coldcall", normally from a telecoms company trying to offer you a money saving deal if you switch providers. They are obviously reading off a script but you still haven't got a clue what they are saying. I always try to be as polite as possible to tell them that I'm not interested...but I just wish I was the sort of person that could tell them to f**k off. Where do they get these people from that are prepared to sit in call centres getting rejection after rejection? Or another classic moan is when you get a “coldcall”, normally from a telecoms company trying to offer you a money saving deal if you switch providers. They are obviously reading off a script but you still haven’t got a clue what they are saying. I always try to be as polite as possible to tell them that I’m not interested…but I just wish I was the sort of person that could tell them to f**k off. Where do they get these people from that are prepared to sit in call centres getting rejection after rejection?

]]> By: ukgimp http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/#comment-36 ukgimp Tue, 17 Jan 2006 13:15:21 +0000 http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/#comment-36 >>you’ve turned me into a moaner as well! Well that is one more of us and one less of them. The accents can be harsh. Dell transfer you to India as their first line, but then in some cases route you to Ireland, which can be just as difficult :-) >>you’ve turned me into a moaner as well!

Well that is one more of us and one less of them.

The accents can be harsh. Dell transfer you to India as their first line, but then in some cases route you to Ireland, which can be just as difficult :-)

]]> By: Becky http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/#comment-35 Becky Tue, 17 Jan 2006 12:53:11 +0000 http://www.ukgimp.co.uk/2006/01/17/useless-helpdesks/#comment-35 Totally agree with you there. It's like when you have any problems with your BT phone bill for instance, you get through to a call centre in India or somewhere. Even though they can speak English, there is a big accent barrier so no one can understand each other. I think if we pay as much as we do for services, companies like BT should offer a much better level of customer support rather than cutting corners to find cheap call centre locations. Now look at me... you've turned me into a moaner as well! Totally agree with you there.
It’s like when you have any problems with your BT phone bill for instance, you get through to a call centre in India or somewhere. Even though they can speak English, there is a big accent barrier so no one can understand each other.
I think if we pay as much as we do for services, companies like BT should offer a much better level of customer support rather than cutting corners to find cheap call centre locations.
Now look at me… you’ve turned me into a moaner as well!

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