OK, not strictly a web usability issue but kind of related in a little way and will make me feel better when I offload the issue.
To cut a long story short, I needed a German IP for hosting, so after realising that the British education system sucks as well, because I can’t speak any other language I find out that lycos.co.uk do hosting and supposedly with German data centres.
Now I don’t want go through all this malarkey just to get hosting, like I did last week only to find out they don’t do .de domains. So I thought I would call the UK helpline number.
0870 730 1135 (12p per minute)
30 minutes later I get through, to an automated system, only problem is that the lady is speaking German. So I hold on in the hope that I will get through to a real person that can forgive my poor language skills.
They now cut me off and a recorded voice from BT chimes in saying that “The other party has terminated the call”. WTF!
So the usability issue here is, if you are going to add a UK number for which you charge to call, at least have a British speaking automated system. Then to allow pissed off people like me, to have a way of actually contacting someone to either flag similar issues or suggest they have a good look at their support.